| Articles Tags | December 2022

December 15, 2022 | Customer Service | December 2022

GOOD QUESTION: What’s your best customer service tip for supply chain stakeholders?

What’s the secret to pleasing customers, whether they’re consumers, your partners, or other supply chain stakeholders? These industry insiders offer their best advice.

IN BRIEF: New Services and Solutions

From a high-capacity orderpicker to a new nationwide reefer van network, here are some notable supply chain services and solutions that recently hit the market.

| Careers | December 2022

How to Ace Your Supply Chain Career

Want to be in a class of your own? These supply chain practitioners have some notes.

| Customer Service | December 2022

9 Ways to Enhance the Customer Experience

Providing a five-star customer experience is the name of the game for e-commerce and omnichannel retailers and brands. Here are some best practices to keep your customers coming back for more.

December 8, 2022 | December 2022 | Pharmaceutical Logistics

Creating a Safe, Reliable Pharmaceutical Supply Chain

Partnering with MD Logistics—an experienced U.S.-based 3PL—and global freight forwarder Nippon Express can provide a wealth of benefits to your global pharmaceutical supply chain.

| December 2022 | Real Estate

Is Industrial Real Estate Recession Proof?

With industrial real estate still going strong, logistics property owners and investors wonder if their warehouses will help them weather the coming storm. Here is what to expect.

The Last Mile: Ice Cream Logistics… Licked

When it comes to frozen desserts, ice cream tops the list for U.S. consumers. Here’s how ice cream makers keep churning it out.

VERTICAL FOCUS: Raw Materials

Insight into the latest supply chain trends for raw materials.

| December 2022 | Logistics | Supply Chain

NOTED: Supply Chain Highlights

From sustainability efforts to recent mergers and acquisitions, here’s what’s new and notable in the supply chain.

| December 2022 | Manufacturing

Helping Manufacturers Weather the Storm

The manufacturing sector continues to chug along, with demand and production levels hitting new highs. But economic uncertainty and inflation may soon create some clouds on the horizon.

| December 2022 | Green Logistics | Sustainability

Taking the Temperature on Sustainability

Many companies will continue to take sustainability seriously over the next 12 months. A recent Honeywell survey of 600 business leaders finds that 90% are pleased with their sustainability efforts over the prior 12 months, and 97% plan environmental, social, and corporate governance (ESG) budget increases in the next 12 months.

Waste Eats Away the Bottom Line

Overproduction and waste may push margins in the wrong direction. A recent Avery Dennison report finds that 8% of stock perishes or is discarded before it reaches consumers–inventory losses worth up to $163.1 billion or 3.6% of annual profits. Of the 8% waste, slightly more than half (53.8%) is lost in the supply chain before products reach store shelves.

AI and ML in Retail: Help or Hype?

Top-performing retailers are bullish on artificial intelligence (AI) and machine learning (ML), with 71% of respondents to a Retail Systems Research report saying AI-enabled analytics will fundamentally change their merchandising forecasting by 2025.

Five Trends That Will Shape Logistics in 2023

Amidst concern over the economy and ongoing geopolitical issues, 2023 promises to pose challenges to managing logistics and supply chain operations. To help companies prepare for the new year, Anaid Chacón, head of product for Nuvocargo, a digital platform focused on U.S.-Mexico cross-border trade, identifies five trends to be aware of.

| December 2022 | E-commerce | Retail | Retail Logistics

Turning the Tide on Turnover

The pandemic’s effect on inventory turnover was significant, but more recent data suggests that the situation may be improving for e-commerce brands.

Logistics Technology: The Unsung Hero of Convenience Commerce

As consumers embraced online ordering during the pandemic, e-commerce sales ballooned from $571.2 billion in 2019 to $815.4 billion in 2020—a 43% jump—according to a recent Census Bureau retail survey. Although online sales have cooled since the initial pandemic-driven fervor, consumers continue to drive convenience commerce, with e-commerce sales increasing 6.7% in Q1 2022. More than 20% of consumer spending from January to March occurred online.

How to Develop a Customer-centric Supply Chain

Supply chain variability creates hurdles to customer satisfaction. Prioritize the consumer experience by integrating flexible technologies and processes in your supply chain design.

December 5, 2022 | December 2022 | Risk Management

How SMBs Can Re-evaluate Risk

Supply chain disruption has been a major issue since the onset of the pandemic, affecting consumers’ ability to get everything from toilet paper and pharmacy items to cars and houses. At the same time, porch-pirated theft is on the rise, with around 210 million packages disappearing from porches across the United States in 2021, according to a Safewise study.

| December 2022 | Global Economy | Public Policy | Sustainability

Attacks on Energy Attack You

Can you walk and chew gum at the same time? Leaders in the United States and globally cannot when it comes to balancing green energy initiatives with common sense energy requirements.

| December 2022 | Food Logistics | Supply Chain

John Brewer: Building a Supply Chain Step by Step

John Brewer is director of distribution and logistics with CKE Restaurants Holdings Inc., the company behind quick-serve restaurant brands Carl’s Jr. and Hardees.

December 2022

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