Articles

E_Commerce

How to Combat Fraudulent Losses
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How to Combat Fraudulent Losses

Retail and ecommerce is experiencing a massive digital transformation, and with this comes an increase in bad actors who embrace innovation and take advantage of the latest digital fraud practices as well.

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Mark Haslam
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Out of Stock? Hoarding is Not a Solution

Investing time and money in making products available is more important today than ever before, thanks to the ripple effects of COVID-19. Capacity constraints and delivery agents have been upended, and product availability is at risk. Rising digital trends and changing consumer behavior and spending habits have also led to an urgency to respond to market conditions quickly.

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How to Optimize Your Supply Chain Before the Holidays

As the holidays quickly approach, retailers are feeling the strain brought on by global supply chain issues. Between port closures, labor shortages, and delayed shipping times, it is more important than ever that retailers optimize their supply chains before going into the busiest time of the year. Especially since customers expect (and demand) positive experiences […]

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What Retailers Should Add to their Holiday Checklist to Avoid E-Commerce Disruptions

Right now, brands are preparing for another year of record-breaking e-commerce sales during the holidays. After more than a year of lockdowns and shifting masking recommendations, consumers who once preferred the typical brick-and-mortar shopping experience have moved online, solidifying the need for digital retailers to cater to multiple generations of shoppers. With more buyers seeking […]

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Jamin Dick
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It’s Time to Upgrade Your Tech Capability

Many manufacturers and business-to-business (B2B) companies are built around large volumes, making them traditionally slower to adopt e-commerce; yet, it’s becoming imperative to do so. Customer expectations are evolving, and the pandemic highlights the need for more supply chain flexibility and visibility.

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Steve Cernak
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Revisiting Brand Management Policies

The recent health crisis has increased online sales and expanded the kinds of products shipped to consumers. As consumers, shippers, and retailers get more comfortable with online commerce, the trend away from brick-and-mortar sales will likely continue, even after the health crisis eases.

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Ryan Richard
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Online Grocery Shifts into Hyperspeed

The retail grocery industry was upended by the COVID-19 outbreak. As consumers rushed to stock up on food and other items during quarantine, retailers and their partners collaborated in new ways to respond to skyrocketing demand.

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Randy Tucker
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Agility On Demand

An instantaneous experience. It’s what consumers expect and the environment online retailers face. When consumers are captured by a product they must have, online retailers have only a few swipes and a few minutes until their brand’s reputation is on the clock.

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Ryan Webber
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Reinventing Logistics in the Age of Amazon

n 1909, Henry Ford said, “Any customer can have a car painted any color that he wants so long as it is black.” Decades later, Jeff Bezos said, “Customers are divinely discontent. Their expectations are never static—they go up.”

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Kevin Beasley
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Time to Stop Hating the ‘A’ Word

To small and mid-sized businesses (SMBs), the “A” word usually coincides with fear and frustration. While small business owners love to hate Amazon, the time has come to embrace the changing purchasing and distribution landscape.

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Chris Mehlfelder
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Maximizing Global E-Commerce Profits

With 7 billion prospective customers out there, how can e-commerce companies not grow wealthy by expanding internationally? But, as with most things in business, international e-commerce is not as simple as it sounds. It takes work, planning, and investment, but the profit potential is very real. When branching out internationally, you’ll be able to get […]

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Nick McLean
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Not So Fast: Rethinking Multi-Item Orders

In the name of speed and satisfaction, many retailers think they’re doing the right thing by delivering products to customers as quickly as possible, shipping partial orders, but that isn’t always the case. High on the list of shopper frustrations is placing a multi-item order online only to have it arrive in multiple shipments over […]

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Stevie Hay
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Rethink Fulfillment During Peak Season

Peak season is a great opportunity to determine where your warehouse priorities should lie. Here are the biggest stories to watch this holiday season. From fast to accurate. Amazon Prime’s free two-day shipping sent shockwaves through the fulfillment industry. Reaching peak productivity and keeping up with Amazon became a major topic of discussion. But it’s […]

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Sean Wilcox
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Shipping and Delivery: How to Get it Right

Thanks to the rise of e-commerce and heightening customer expectations, shipping and delivery have become key drivers of overall customer satisfaction. An e-commerce company’s ability to meet customer expectations can be a source of competitive differentiation. Executing against the wrong strategy—or not having a strategy at all—is a recipe for higher costs and lower customer […]

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Inventory Strategies That Satisfy and Retain Customers

The Amazon Effect continues to weigh heavily on the supply chain. Consumers expect to receive packages within a few days—or within one day—of placing an order. The demand for lightning-quick fulfillment, coupled with myriad small-order additions, has led to a complex operating environment. Shipping is the second-most widely reported reason for consumer dissatisfaction when shopping […]

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